Privacy Policy

§ 02

Information We Collect

This website does not host an online store, user accounts or online payments. We only receive the information you choose to share when you contact us, namely:

• Details you enter in an enquiry form (name, phone number, optional email, city/territory and your message).
• Information you send directly via WhatsApp, phone call or email when you contact us.
• Standard, non-identifying technical data your browser sends (e.g. approximate region, device/browser type) and any aggregate analytics, if enabled by our hosting provider.

§ 03

How Enquiries Are Sent

Our enquiry forms do not store your details on this website. When you submit a form, the information is used only to pre-fill a message in WhatsApp (or your email client) that you then choose to send to us. Once you send it, your message is handled within WhatsApp / email according to their respective privacy policies.

§ 04

How We Use Your Information

We use the information you share only to:

• Respond to your product enquiries, partnership or distribution requests.
• Provide trade and product information you have asked for.
• Maintain a record of our correspondence with you.

§ 05

Sharing of Information

We do not sell or rent your personal information. We may share it only with team members who need it to respond to you, or where required by law. This website uses a small number of third-party services — notably WhatsApp (for enquiries) and an embedded Google Map (on our Contact page) — which are governed by their own privacy policies.

§ 06

Cookies

This is a static informational website and does not set marketing or tracking cookies of its own. Embedded third-party services (such as Google Maps) may set their own cookies when you interact with them.

§ 07

Data Retention & Security

All enquiries reach us via WhatsApp or email only — no enquiry data is stored on this website's servers or in any database managed by Moonshine Biotech.

We keep correspondence received through WhatsApp or email only for as long as needed to assist you and meet our legitimate business and legal obligations. We take reasonable measures to protect the information you share with us, though no method of transmission over the internet is completely secure.

§ 08

Your Rights

You may ask us to access, correct or delete the personal information you have shared with us. To make such a request, contact us using the details below — or, for statutory data-principal rights under Indian law, reach our Grievance Officer named in the next section.

§ 09

Applicable Law & Statutory Compliance

§ 10

Children's Privacy

This website is intended for healthcare professionals, trade partners and adults. It is not directed at children, and we do not knowingly collect information from children.

§ 11

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page. Material changes will be reflected by updating the date at the top.

§ 12

Contact Us